Effective Date: 25/05/206
1. Introduction
Welcome to Wildroot (“Wildroot”, “we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website, products, services, and related content.
By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, you must discontinue use of the website immediately.
2. Company Information
Wildroot is operated in South Africa.
Business Name: Wildroot
Email Address: orders@wildr.co.za
Physical Address: Nelspruit, Mbombela, 1200
Contact Number: 079 649 5990
In accordance with Section 43 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the above information is provided for consumer transparency.
3. Use of the Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
You may not:
• Use the website fraudulently or unlawfully;
• Attempt to gain unauthorised access to the website or its servers;
• Introduce viruses, malware, or harmful code;
• Copy, distribute, or exploit website content without written permission.
4. Intellectual Property
All website content, including text, graphics, logos, branding, images, designs, and software, is the property of Wildroot or its licensors and is protected under South African intellectual property laws.
No content may be reproduced, distributed, or commercially exploited without prior written consent.
5. Products and Services
All products and services displayed on the website are subject to availability.
We reserve the right to:
• Modify or discontinue products or services without notice;
• Correct pricing errors;
• Refuse or cancel orders where necessary.
Descriptions and images are provided for informational purposes and may vary slightly from actual products.
6. Pricing and Payment
All prices are displayed in South African Rand (ZAR) unless otherwise stated.
Where applicable:
• Prices may include VAT;
• Payment must be made through approved payment providers;
• Orders will only be confirmed once payment has been received.
Wildroot does not store full payment card information.
7. Returns and Refunds
7.1 Returns, exchanges and refunds are governed by the Consumer Protection Act 68 of 2008 (“CPA”) and any other applicable South African legislation.
7.2 If you are dissatisfied with a product purchased from our website, you may request an exchange or refund within 7 (seven) calendar days of receipt of the product, provided that:
a) The product is returned unopened, unused, unworn, unwashed and undamaged;
b) The product remains in its original sealed packaging where applicable;
c) All original packaging, labels, tags, accessories and documentation are intact and included;
d) Proof of purchase is provided; and
e) The product is returned in a resalable condition.
7. 3 No exchange or refund will be granted for products that have been opened, used, altered, damaged by the customer, or are otherwise no longer in a resalable condition, except where the product is defective or where the CPA provides otherwise.
7. 4 For hygiene, health and safety reasons, the following items may not be returned or exchanged unless defective:
a) Personalised, customised or special-order products;
b) Products that have been opened after delivery where health or hygiene considerations apply;
c) Clearance, promotional or sale items, except where such products are defective or where the CPA provides otherwise;
d) Any products excluded from return under applicable law.
7. 5 Customers must inspect products upon delivery. Any shortages, incorrect items, damaged goods, or delivery discrepancies must be reported to the Company within 48 (forty-eight) hours of receipt. Failure to report such issues within this period may affect the Company’s ability to investigate the claim.
7. 5 To initiate a return, exchange or refund request, customers must contact the Company’s customer service department and obtain a return authorisation or reference number before returning any product.
7. 6 To initiate a return, exchange or refund request, customers must contact the Company’s customer service department and obtain a return authorisation or reference number before returning any product.
7. 7 Returned products remain the customer’s responsibility until received and accepted by the Company. Customers are encouraged to use a trackable delivery service and retain proof of shipment.
7. 8 Where a product is defective, unsafe, or fails to meet the quality standards contemplated in section 56 of the CPA, the customer may, within 6 (six) months of delivery, return the product and elect to receive:
a) A repair;
b) A replacement; or
c) A full refund,
subject to the provisions of the CPA.
7. 9 The Company reserves the right to inspect all returned products before approving any exchange, repair or refund request.
7. 10 Return shipping costs shall be borne by the customer unless the return results from:
a) A defective product;
b) A damaged product received on delivery;
c) An incorrect product supplied by the Company; or
d) Any other circumstance for which the Company is legally responsible.
7. 11 Approved refunds will be processed using the original method of payment wherever reasonably possible and may take up to 14 (fourteen) business days to reflect, depending on the customer’s financial institution.
7. 12 Nothing in these Terms and Conditions limits, excludes or restricts any rights afforded to consumers under the Consumer Protection Act or any other applicable law.
8. User Accounts
If you create an account on the website:
a) You are responsible for maintaining confidentiality of your login credentials;
b) You accept responsibility for activities conducted under your account;
c) We reserve the right to suspend or terminate accounts for misuse.
9. Privacy and POPIA Compliance
Your personal information is processed in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (“POPIA”).
By using this website, you consent to such processing where legally permitted.
10. Third-Party Links
This website may contain links to third-party websites. Wildroot is not responsible for the content, security, or privacy practices of third-party sites.
11. Disclaimer
The website and all content are provided “as is” and “as available”.
Wildroot makes no warranties regarding:
a) Continuous website availability;
b) Accuracy or completeness of information;
c) Suitability for a particular purpose.
Use of the website is at your own risk.
12. Limitation of Liability
To the maximum extent permitted by South African law, Wildroot shall not be liable for:
a) Indirect or consequential damages;
b) Loss of profits or data;
c) Damages arising from website interruptions or cyber incidents.
Nothing in these Terms excludes liability where exclusion is unlawful.
13. Indemnity
You agree to indemnify and hold harmless Wildroot, its directors, employees, and affiliates against claims arising from:
• Your misuse of the website;
• Violation of these Terms;
• Infringement of third-party rights.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
15. Changes to Terms
Wildroot reserves the right to update these Terms at any time. Updated versions will be published on the website with a revised effective date.
Continued use of the website constitutes acceptance of the updated Terms.