Effective Date: 25/05/2026
1. Introduction
Wildroot respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or services.
2. Information We Collect
We may collect the following personal information:
- Name and surname;
- Email address;
- Contact number;
- Billing or delivery address;
- Payment-related information;
- Website usage data;
- IP address and browser information;
- Information submitted through forms or enquiries.
We only collect information necessary for legitimate business purposes.
3. How We Collect Information
We collect information:
• Directly from you;
• Through website forms;
• Through cookies and analytics tools;
• Through communications with us;
• When you purchase products or services.
4. Purpose of Processing
Your personal information may be processed to:
• Provide products and services;
• Process orders and payments;
• Communicate with you;
• Respond to enquiries;
• Improve website functionality;
• Conduct analytics and marketing;
• Comply with legal obligations.
5. Legal Basis for Processing
We process personal information where:
• You have consented;
• Processing is necessary for contractual purposes;
• Processing complies with legal obligations;
• Processing serves legitimate business interests.
6. Sharing of Information
We may share information with:
• Payment processors;
• Hosting and IT service providers;
• Delivery partners;
• Professional advisers;
• Regulatory or law enforcement authorities where legally required.
We do not sell personal information to third parties.
7. Cookies and Tracking Technologies
Wildroot may use cookies and similar technologies to:
• Improve website performance;
• Remember user preferences;
• Analyse website traffic;
• Support marketing activities.
You may disable cookies through your browser settings, although some website features may not function properly.
8. Information Security
We implement reasonable technical and organisational safeguards to protect personal information against:
• Loss;
• Unauthorised access;
• Disclosure;
• Misuse;
• Alteration or destruction.
However, no online system can guarantee absolute security.
9. Retention of Information
Personal information is retained only for as long as necessary to:
• Fulfil the purpose for which it was collected;
• Meet legal, regulatory, or operational requirements.
10. Your Rights Under POPIA
You have the right to:
• Access your personal information;
• Request correction or deletion;
• Object to certain processing;
• Withdraw consent where applicable;
• Lodge a complaint with the Information Regulator.
Information Regulator Website: https://www.justice.gov.za/inforeg/
11. Marketing Communications
Where required by law, marketing communications will only be sent with your consent.
You may unsubscribe from marketing communications at any time.
12. Cross-Border Transfers
Where personal information is transferred outside South Africa, Wildroot will take reasonable steps to ensure adequate protection consistent with POPIA requirements.
13. Changes to this Policy
Wildroot may update this Privacy Policy periodically. Updated versions will be published on the website with a revised effective date.
14. Contact Us
For privacy-related queries or requests:
Wildroot
Email: orders@wildr.co.za
Phone: 079 649 5990
Address: Nelspruit, Mbombela, 1200